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Terms & Conditions

Your satisfaction is our highest concern and we sincerely hope you love your new pieces.

Please note we attend to returns and customer service on weekdays only.

If you've sent an enquiry it will be dealt with on the next available day.

RETURNS & EXCHANGES

All products returned must be in their original condition, with the original packaging and tags intact.

If you change your mind or for any other reason you decide not to keep an item, you can exercise your right of cancellation within fourteen (14) days, beginning on the day after you received the product.

In the unlikely event that you receive an item that is faulty or damaged please contact us within 14 days of receiving and we will organize a replacement for you. 

We do not accept returns on items without their original packaging and tags. If a replacement is unavailable you may exchange it for another item.

RETURN PROCESS

All returns must be notified within 14 days of delivery.. If you choose to return any items, please do the following in order to send you your new good as soon as possible.

1. All labels and packaging must be in their original condition. 

2. Email info@tzannes.gr to notify us of what you will be returning and the reason for the return, so that we can authorise it. Please quote your invoice number and date. If you wish to make an exchange - let us know which item you would like instead.

3. Download and complete the Returns Form. Please enclose your receipt or confirmation email with your item. Please note orders returned without these documents may take longer to process. 

4. We recommend shipping the package through a tracked service;

TZANNES S.A cannot replace items that are lost during shipment.

You may return your items to us using your own shipper if you wish. If you do, we recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for any damage until we receive them. In case of dispute, we also recommend you retain proof of sending.

Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding

original shipping cost) directly to the credit card or PayPal account used for the purchase.

You will receive email notification of this. Return postage costs are your responsibility.

You should address your return to:

 

TERMS OF SALE

These are the terms and conditions of sale (Conditions) of our website tzannesonline.gr (the Site). This page informs you about the terms and conditions on which we supply any of the products (Products) listed on the Site to you. These Conditions shall apply to all transactions carried out via our Site.

Please read these terms and conditions carefully and make sure that you understand them, before making a purchase form from our Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms and Conditions. It is assumed that by entering the Site and ordering any of our Products you have read and accepted these Conditions.

These Conditions can be saved electronically or printed by all users of the Site.

By accepting the Terms and Conditions when confirming your order, you confirm your unconditional acceptance of these Conditions. Please understand that if you refuse to accept these Conditions, you will not be able to order any Products from our Site.

1. INFORMATION ABOUT US

1.1 The Site belongs to the Greek company under the name TZANNES SA, with registered office at ATHENS, no 12, KOYNTOYRIOTOY str., VAT no 094414221, Tax Office FAEE PIRAEUS (regulated and registered in the General Electronic Commercial Registry)
To contact us, please see our Contact Us page.

1.2 If you have any queries about these Conditions, the Products or the Site please send as an e-mail to Iinfo@tzannes.gr  or you can simply notify us via telephone dialing +30 210-9945000.

2. SCOPE - SERVICE AVAILABILITY

2.1 Our Site is intended for use by people resident in countries worldwide. We accept orders from addresses within and outside the European Union.

2.2 Our business policy consists of selling products through our Site to consumers only. Consumer shall mean any natural person who is purchasing goods outside the course of his or her business or trade or any professional activity. By accepting to purchase Products from our Site, you confirm that you are a consumer. We shall be entitled to object to purchase orders from persons other than consumers and to any other purchase order which does not comply with these Conditions.

2.3 By placing an order through our Site, you warrant that:

(a) you are legally capable of entering into binding contracts;

(b) you are a consumer;

(c) you are at least 18 years old.

3. OUR PRODUCTS

3.1 Information on the range of Products sold via our Site is available, with product references, on our Site. All orders are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process you order if made. 

3.2 Our main products sold through our Site are Writing Instruments, Leather Accessories, Jewelerry Accessories and Watches. All images, illustrations and descriptions of the goods are for illustrative purposes only. Although we have made every effort to be as accurate as possible, colours you will see on your monitor, sizes and measurements may vary.

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

4.1 When placing an order for the first time, you will be required to open an account with us and complete certain required fields on an order form. All steps necessary for placing an order are detailed in clause 4.3 below.

4.2 When you create an account with us you will be able to log into your account history using your email address and password. The password is created by you. If for any reason this password is lost, forgotten or disabled we advise to contact us immediately.

4.3 To order products from our Site, please use the following instructions:

(a) When on the page of the particular product you are about to order, please select a product click the Add To Shopping Basket button.

(b) Once you have chosen all the products you would like to order, click the Shopping Basket button.

(c) Once on your Shopping Basket Page, please click Continue to Checkout button. You will then either be kindly asked to sign in if you have already ordered or enter a few necessary details if you are a new customer. Click the relevant Checkout button.

(d) Once on the Checkout page, please enter the necessary billing and shipping address details, before clicking Save & Continue.

(e) Once you have provided all the necessary details and before submitting your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input orders.  

4.4 After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving you an order reference number for any references. Please note that such confirmation e-mail does not mean that your order has been accepted. Your order constitutes an offer by you to purchase a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation. 

4.5 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. You will only be charged for Products which have been dispatched to you.

4.6 The sale will only be binding on us once we have notified you that the order is accepted and the Products have been dispatched by us. This means that if Products are shown on our Site but are not available or are incorrectly described, we shall not be obliged to sell you such Products.

4.7 If we are unable to supply you with a Product, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

5. CONSUMER RIGHTS - RIGHT OF CANCELLATION and REFUND

5.1 You have the right to cancel the Contract at any time within fourteen (14) days, beginning on the day after you received the Products. This means that during the above period if you change your mind or for any other reason you decide not to keep a Product, you can exercise your right of cancellation. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy. We refund you on the credit card or debit card used by you to pay. 

5.2 To cancel a Contract, you must notify us in writing by sending us an e-mail to info@tzannes.gr  giving details of the Products ordered and their delivery. You can send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. You must also return the Products to us as soon as reasonably practicable, and at your own cost (unless on receipt of the Products we consider that the Products are faulty or mis-described, whereupon we will refund or re-credit you with the cost of returning the Products to us). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you wish to return the Products, you must return them in their original packaging, complete with all related accessories, labels, protective boxes, together with the duly completed Returns Form and the original invoice to the following address:

12 Kriezotou Street

16342, Athens

Greece.

5.3 No refund will be offered for Products that are returned by you incomplete, damaged or soiled. You must take reasonable care of the Products if you wish to return them exercising your consumer rights under this section.

5.4 In case of returning any Product, the following terms apply:

(a) All goods must be returned in their original condition and packaging;

(b) Do not return any Products without contacting us in advance (via e-mail) and informing us about your choice to cancel the Contract and return the purchased Products. We shall answer to your e-mail by sending you a Returns Authorization Number;

(c) Please enclose your receipt or confirmation e-mail with your Product, as well as the Returns Form.

(d) We shall not be liable for products lost in transit.

(e) We recommend that you send by registered post & retain proof of posting.

(f)  Any damage or missing items will be charged for.

5.5 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.

 

6. DELIVERY

6.1 The Products you order will be delivered during normal business hours to the address which you give to us when you place your order, once payment in full, including all applicable delivery charges, has been confirmed.

6.2 Delivery will be made by standard or express courier. You can choose your delivery method while checkout.

6.3 If there is no one at the address given who is competent to accept the delivery of the Products, you will be asked to contact us to rearrange delivery.

6.4 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

6.5 We shall not be liable to you if delivery is prevented or delayed due to any cause beyond our reasonable control. If we are unable to meet the estimated delivery date due to any event beyond our control, we shall contact you with a revised estimated delivery time.

7. INTERNATIONAL DELIVERY

7.1 We deliver to any country worldwide. Once the order is placed, you will be able to choose the available courier for your country.

7.2 If you order Products from our Site to international destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for further information before placing your order.

7.3 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.

8. REFUNDS POLICY

8.1 If you return a Product to us:

(a) because you have cancelled the Contract between us within the fourteen-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full (excluding the original delivery charges). However, you will be responsible for the cost of returning the item to us.

(b) for any other reason (for instance, because you consider that the Product is defective or faulty), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us. 

(c) Where promotional discounts are applied to orders, the discount will be applied to each item in the shopping basket. Products bought on sale will not be refunded. Only exchanges on sale products are accepted.

8.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 

9. RISK AND TITLE

9.1 Subject to clause 9.2, ownership of the Products and the risk for damage to the Products passes to you upon delivery. The Products will be your responsibility from the time of delivery.

9.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

10. PRICE

10.1 The price of the Products and our delivery charges will be as quoted on our Site from time to time and will be confirmed on the written confirmation that you will receive when the Products are due to be delivered. 

10.2 Product prices are all in Euro inclusive VAT (where applicable) at the applicable current rate chargeable in Greece for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

10.3 Product prices do not include delivery charges. Our delivery charges are as quoted on our Site from time to time and may vary depending on the destination.

10.4 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

10.5 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Site, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

10.6 If you choose to cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the Products.

10.7 If the pricing error is obvious and unmistakable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

11. PAYMENT

11.1 You must pay for the Products prior to their Dispatch to you by credit or debit card. Payment must be in Euro. Payment for all Products must be by credit or debit card. We accept payment with Visa, MasterCard, Maestro, American Express, Diners or PayPal.  We will not charge your credit or debit card until we dispatch your order.

11.2 You must confirm to us the name which appears on the debit or credit card to be debited, give the 16-digit card number and the expiry date as shown on the front of the card, as well as the security code on the reverse of the debit or credit card.

11.3 In the event that the sum due from you cannot be debited for whatever reason (including, without limitation, stopped payment, refusal by the issuer of the card), the sale will be cancelled immediately.

12. SECURE PAYMENT

12.1 Payment can be made by the aforementioned credit cards and Paypal, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by www.tzannesonline.gr

12.2 You confirm that the credit or debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit or debit holders are subject to validation checks. By accepting these Conditions, you consent to such checks being made by our third party credit card gateway provider.

12.3 If the issuer of your payment card refuses to authorize payment to www.tzannesonline.gr we will not be able to process your order and a message will appear informing you that the transaction cannot be processed.

12.4 We take reasonable care to make our Site secure. All card transactions on our Site are processed using SSL Certificate.

12.5 Although we will employ all reasonable care to ensure that the details of your order and payment are held secure, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Site.

12.6 All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient , who will be able to decode it using the appropriate key.

13. OUR LIABILITY

13.1 We will not be liable to you by way of representation, under any law system (civil or common law) or under any express or implied term of the Contract for:

(a) Any losses which are not reasonably foreseeable by both parties when the Contract is formed arising in connection with the supply of Products and related services or their use by you;

(b) Any losses which are not caused by any breach of the Contract or these Conditions by us;

(c) If we fail to comply with these Conditions, we shall only be liable to you for the purchase price of the Products and any losses that you suffer as a result of our failure to comply which are foreseeable consequence of such failure.

13.2 Moreover, we will not be liable for any loss of income or revenue, loss of business or loss of business opportunity.

13.3 Nothing in this agreement excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the obligations implied by law or by these Conditions that would entitle you to terminate the Contract

(d) defective products

(e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

14. EVENTS OUTSIDE OUR CONTROL

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) [strikes, lock-outs or other industrial action;]

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) impossibility of the use of public or private telecommunications networks;

(f) the acts, decrees, legislation, regulations or restrictions of any government; and

(g) pandemic or epidemic.

14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. WAIVER

15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

15.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

15.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 16 below.

16. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

17. NOTICES

All notices given by you to us must be given to TZANNES S.A KRIEZOTOY, 12str or via e-mail to info@tzannes.gr. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

18. TRANSFER OF RIGHTS AND OBLIGATIONS

18.1 The contract between you and us is binding on you and us and on our respective successors and assignees. 

18.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 

18.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

19. SEVERABILITY

If any court or competent authority decides that any of the provisions of these Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining argument, which will continue to be valid to the fullest extent permitted by law.

20. ENTIRE AGREEMENT

20.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

20.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

20.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

21. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

21.1 We have the right to revise and amend these Conditions from time to time (i.e. changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities]. 

21.2 You will be subject to the policies and Conditions in force at the time that you order products from us, unless any change to those policies or these Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fourteen working days of receipt by you of the Products).

22. USE OF PERSONAL DATA - PRIVACY POLICY

22.1 In order to buy any of our Products through our Site, you are required to provide your personal data. The holding and using of your personal data provided to www.tzannesonline.gr is governed by the Terms of Use (clause 7- Personal Data - Privacy Policy) posted on our Site. Please read our Terms of Use to understand how we use and protect your personal data. By placing an order through our Site and accepting our Terms of Use, you consent to the collection, use and transfer of your personal data under the Terms of Use.

23. INTELLECTUAL PROPERTY RIGHTS

23.1 The brand, as well as all trademarks, other marks, illustrations, images and logos which appear on our Products and packaging, whether registered or not, are and remain the exclusive property of TZANNES S.A a company incorporated in Greece with registered office at ATHENS, no 12,KOUNTOURIOTOY str., VAT no 094414221, Tax Office FAEE PIRAEUS. Any reproduction, modification or use of these marks, illustrations and logos for whatever reason without our express and prior consent is strictly prohibited and shall be protected under the respective provisions of Greek and international law referring to intellectual and industrial property rights.

24. LAW AND JURISDICTION

Contracts for the purchase of Products through our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Greek law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of Athens.

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RETURNS & REFUNDS

Your satisfaction is our highest concern and we sincerely hope you love your new pieces.

Please note we attend to returns and customer service on weekdays only.

If you've sent an enquiry it will be dealt with on the next available day.

RETURNS & EXCHANGES

All garments returned must be in their original condition, unworn and unwashed, without make-up or deodorant marks and with the original packaging and tags intact.

If you change your mind or for any other reason you decide not to keep an item, you can exercise your right of cancellation within fourteen (14) days, beginning on the day after you received the product.  In this case, you may choose to change your item or to be refunded with the price of the item.

In the unlikely event that you receive an item that is faulty or damaged please contact us within 14 days of receiving and we will organize a replacement for you. 

We do not accept returns or size exchanges on items that show wear or use and without their original packaging and tags. If a replacement is unavailable you may choose another suitable item. If an item is faulty and there is no suitable replacement you shall may be refunded.

RETURN PROCESS

All returns must be notified within 14 days of delivery. Upon receiving your goods, we advise you try them on straight away. If you chose to return any items, so that we can have your new goods out to you as soon as possible, please do the following.

1. Item/s must be unworn and unwashed in the original sellable condition. All labels and packaging must be in their original condition. 

2. Email info@tzannes.gr  to notify us of what you will be returning and the reason so we can authorise your return. Please quote your invoice number and date. If you wish to make an exchange - let us know which item you would like instead.

3. Download and complete the Returns Form. Please enclose your receipt or confirmation email with your item. Please note orders returned without these documents may take longer to process. 

4. We recommend shipping the package through a tracked service;

TZANNES S.A cannot replace items that are lost during shipment.

You may return your items to us using your own shipper if you wish. If you do, we recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive.

In case of dispute, we also recommend you retain proof of sending.

Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding

original shipping cost) directly to the credit card or PayPal account used for the purchase.

You will receive email notification of this. Return postage costs are your responsibility.

You should address your return to:

TZANNES S.A

KOYNTOYRIOTOY STREET

16342 ATHENS

GREECE

REFUNDS

Please note, items bought on sale will not be refunded. Only exchanges on sale items are accepted.

We do not refund postage charges for goods returned and your own return postage costs are not refundable.

However, in case you receive a faulty or damaged item, we will refund the price of the faulty product in full, any applicable delivery charges and any reasonable costs you incur in returning the product to us.

For any further questions please contact us: info@tzannes.gr

 

 

TERMS OF USE

PREFACE

The Site www.tzannesonline.gr (hereinafter the Site) belongs to the company under the name TZANNES S.A, with registered office at ATHENS, no 12, KOYNTOYRIOTOY str., VAT no 094414221, Tax Office FAEE PIRAEUS. The user of this Site should read carefully the present terms of use and visit the pages of the Site as long as they fully accept the present terms. It is assumed that by entering the Site the user is aware and accepts the present Terms of Use.

Any time the user visits the Site they confirm electronically the unconditional acceptance of the described herein terms. Access and use of the Site constitute an unconditional acceptance of the present Terms of Use, as in force. Therefore, it is assumed, that the users have carefully read and accepted the Terms of Use as well as the application of the Greek and European law.

The use of the Site shall be made exclusively and solely for lawful purposes. The user shall use the Site in accordance with the law and the Terms of Use and shall not act or fail to act in a way that could harm or lead to the dysfunction of the Site and could adverse negatively or jeopardize its use. The above acceptance refers to any user of the Site without any exception.

The users remain personally and exclusively liable for any of their acts while using the Site. The Company shall not be liable for any harm or damage arising from the users' failure to comply with the content of the present terms. Moreover, the Users may be liable for any harm or damage of the Company or other parties due to their non compliance.

ACCESS TO OUR SITE

Access to the Site is permitted on a temporary basis, and the Company reserves the right to withdraw or amend the service, provided by the site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, the Company may restrict access to some parts of the Site, or the Site. We aim to update our site regularly, and may change the content at any time. If the need arises, the Company may suspend access to our Site, or close it indefinitely. Any of the material on the Site may be out of date at any given time, and the Company bears no obligation to update such material.

You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms, and that they comply with them.

SITE CONTENT

The Company commits itself to the quality, the thoroughness and reliability of the information posted on the Site, with respect to the Company's identity with the reservation of any technical or typographical error, which cannot be foreseen or may have occurred unintentionally or due to the interruption of operation of the present Site due to force majeure.

PROTECTION OF MINORS

The Site is addressed to adults, namely persons over eighteen (18) years of age. However, in case a minor accesses and uses the Site, the Company shall not be liable for their exposure to the content of the Site or any other use of it.

The disposition/exposition or distribution in any way of images of child pornography, as well as the grooming of children in any way constitute offences and are prosecuted by virtue of law. In case of use or intention of using illegal content on the Site by the users, the Company is entitled to suspend the access of said visitor/user to the services of the Site, with all rights reserved.

INTELLECTUAL PROPERTY RIGHTS

The Site and its content, including but not limited to trademarks, trade name, domain name, source code, photographs, images, graphics, interactive applications, text, sound files and audiovisual files (hereafter the "Content"), are owned by, or exclusively licensed to, the Company, and are subjected to the exclusive intellectual and industrial property rights either of the Company or of third parties and shall be protected under the respective provisions of Greek and international law referring to intellectual and industrial property rights. The Content of the Site is provided to the users "as it is" for their information and personal use.

The users acknowledge that the Company and the third parties, natural persons or legal entities, who collaborate with the Company on the operation and the use of the Site, reserve all property rights, trade marks, logos, images, trade names, referring to the Site software, the information and the material provided through it and their form, as well as any other intellectual property right or knowhow, that lawfully belong to the Company and to third parties. The Company reserves any other right regarding the violation of the above rights.

The users are not allowed to use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

SECURITY

The Company makes any reasonable effort to secure the users' personal data by applying strict security measures, which can be modified or amended following the Company's judgment.

PERSONAL DATA - PRIVACY POLICY

The Company is bound to protect the users' of the Site www.tzannesonline.gr personal data and to comply with the respective provisions of l. 2472/1997 on the protection of the individual from the processing of personal data, as applicable. The Company works to protect the security of users' information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information that users input.

The information that the Company learns from customers helps the Company in order to personalise and continually improve the shopping experience at www.tzannesonline.gr. The Company uses the information that collects about customers as follows: 

a) to handle and process orders efficiently as well as process payments. 

b) In order to enable the goods to be delivered to customers the Company has to pass on their address to the Company's third party couriers. The Company may also pass on details such as telephone number in order to allow couriers to contact customers directly in the event of a query regarding delivery. 

c) to contact customers regarding forthcoming offers by email only, unless they disagree.

The Company may use information concerning its customers for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that the Company may be required to disclose information concerning its customers if required to do so by law.

The Company will not sell users’ personal information to any third parties. The Company shares customers' information only as described above, in order to facilitate and enhance their shopping experience.

The Site uses cookies. Cookies contain information that is transferred to the users' computer hard drive. They help the Company to improve the Site and to deliver a better and more personalized service. Some of the cookies used are essential for the Site to operate; For more information about the cookies used on the Site, please refer to our Cookies Policy.

The collected data from the users may be transferred to and stored at a destination in the European Economic Area. The Company may appoint third party service providers to process the data, as well as administer and operate certain functions of the Site which may require the transfer of the users' data. The collected information is stored on secure servers and the Company takes all reasonable care and precautions to protect it. However, the transmission of information via the internet is not completely secure or error free, nor is stored data free of vulnerabilities. Thus, the Company cannot warrant nor represent that the level of security meets or exceeds any specific standards. The Company cannot guarantee the security of the Site, databases or services, nor can guarantee that the information transmitted to the Site over the internet will not be intercepted; any transmission is at the user's own risk. Once the Company receives the information, it will use strict procedures and security features to try to prevent unauthorized access.

The Company shall be able to disclose information about  users if: i) required to do so by law; ii) required to do so by law enforcement authorities or other governmental authorities; iii) disclosure is deemed necessary or appropriate to prevent physical harm, financial loss or interference with the Company's rights or property or of users or others, or with respect to suspected or actual illegal activity; iv) it is believed that the law in good faith requires such disclosure. Moreover, we may use information held about the users in order to ensure the content of the Site is presented in the most effective manner for the users and their computers.

Users may exercise their rights of information, access and objection regarding the processing of their personal data in accordance with the provisions of Articles 11 to 13 of l. 2472/1997 on the protection of the individual from the processing of personal data. Users may exercise the above mentioned rights by sending an e-mail to info@tzannes.gr.

The Company reserves the right, on its discretion, to modify, amend or otherwise update this Privacy Policy. The user is bound by any such modifications, amendments or otherwise updates. Any change made to the Privacy Policy will be posted on this page. However, the continuous use of the Site after the above amendments signifies the unconditional acceptance of this Privacy Policy by the users. Consequently, frequent update and verification of the Terms of Use with respect to the privacy policy is highly recommended.

USERS' OBLIGATIONS

The user of the Site is exclusively responsible for its lawful use and is obliged to refrain from any illegal action or abusive behavior.

The user is prohibited from sending or transmitting through the Site www.tzannesonline.gr any illegal material. As such is deemed any material that violates rights of third parties (indicatively are mentioned intellectual and industrial property rights and privacy rights and personal data protection rights) and/or is false, inaccurate, threatening, discriminatory, insulting, vulgar, violent, defamatory or incites offences. The cause of harm to underage individuals, in any way, the forgery or any other alteration of the users' identifications that aims to mislead on the origin of the content transmitted through the Site www.tzannesonline.gr, posting, sharing, sending or use of any other media for the installation of any unsolicited advertising or other content on the promotion of products or services or third party Sites, sending of any messages the receiver has not desired nor invited and any other undesirable promotion of content is forbidden to the users.

The users agree that they will not jeopardize the security of the Site and that they will not prevent any user from accessing the Site. The user acknowledges and accepts that the Site www.tzannesonline.gr shall not be liable for any material with the aforementioned characteristics, which originates from third parties and is hosted to the Site, whilst in any case it shall not be deemed that the Site www.tzannesonline.gr endorses or accepts such content.

In case any user causes technical damage to the Site or the systems that transmit the Site to the users, they are liable for any damage or harm that would result by their actions as mentioned above, being liable as well for the repair and the compensation of said damage.

The user understands and accepts that the Company reserves the exclusive right, to interrupt, without any prior notice, the provision of its content to the users it believes to have violated the wording and legal right and obligation, created by the present terms of use. The Company has no obligation before the visitor/user for the above interruption or for any case of claim related to the above interruption.

PROHIBITION/SUSPENSION/TERMINATION OF ACCESS

The Company has the right to forbid and/or interrupt the access of the Site (or the operation of several of its services) to any user, as long as the Company according to its reasonable judgment believes that this access may jeopardize the Company and/or the user and/or any third party, as well as that the user has violated the Terms of Use and/or the law.

The Company reserves the right to suspend the operation of the Site (or the operation of several of its services) because of update works, software maintenance and improvement or improvement of security issues. In that case, the Site will not be accessible to the users.

DISCLAIMERS & WAIVERS

The users agree that the Site is being used at their exclusive liability. Under the condition of the absence of non-mutually acceptable written agreement among the Company and the Users and to the maximum permitted extent pursuant the applicable law, the Company provides the services of the Site and its content "as it is" and does not make any declarations and warranties express, implied, statutory or other on the Site and its use. Indicatively but not limited the Company does not make any declarations or warranties of non violation or absence of hidden or other accuracy defects or absence of mistakes recognizable or not. Thus the Company disclaims any liability with regard to: (a) mistakes, inaccuracy, (b) any damage (property or moral) that may arise by the use of the Site, (c) any interruption, pause, poor reception of the Site services, (d) viruses, trojans horses that may be transmitted by the Site or any third party that uses the Site, (e) any error by action or omission regarding the Site, or any damage that may occur as a result of the use of the Site. The Company disclaims any liability on any product or service that is being advertised or offered through the Site and, in any case, shall not follow nor participate to any transaction between any user and any provider of products or services.

The Company makes reasonable efforts for the maintenance and the availability of the content of the Site. However, the users accept that the Company is entitled to change and/ or interrupt temporarily or permanently all or part of the Site with or without prior notice to the users, given that the availability can be affected by the equipment of the users, other communication networks, the large number of people trying to connect to the Site at the same time or any other cause. Consequently, the Company shall not bear any liability for any kind of damage (positive, negative, incidental, contractual or other) arising from the inability of accessing of the users to the Site, the interruption of all or parts of it, the delay, non-delivery, interruption or poor reception of service or loss of their content, the existence of any error. In each case, the Company reserves the right to interrupt at any time temporarily or permanently the operation of all or part of the Site for maintenance or upgrade or any other reason.

The Company does not warrant that the pages, the services, the choices and the content will be provided without interruption, without errors, that the Site will be secure, that the errors will be fixed in the Site, that the server providing the Site is free of viruses or any other malware. The cost of any possible corrections or services undertakes the visitor/ user and not the Company, in any case.

LIMITATION ON LIABILITY

Subject to any  provision of the law, the Company shall in no way be liable to the users on the grounds of any legal reasoning with respect to any special, incidental damages caused or imposed as a penalty or as an example that occur by the use of the Site, even if the Company is aware of the possibility of those damages to be caused. The Users expressly accept that the company shall not be liable for the content or any illegal or offensive act of any User or third party and fully accept the risk of being offended or suffering a damage due to the above mentioned reasons.

MISCELLANEOUS

These Terms of Use and any right included hereto cannot in any case be the object of transfer or concession on behalf of the users, without the prior express consent of the Company, unless it has been expressly foreseen. The Company is entitled to transfer and cede all of its rights without any further notice.

The Company reserves the right to change and/or interrupt temporarily and/or permanently part of the Site services or the services as a whole with or without notice to the users.

The Company is entitled to amend at any time the present Terms of Use with the obligation to update the present text with any amendment or addition. However, the continuous use of the Site after the above amendments signifies the unconditional acceptance of the Terms of Use. Consequently, frequent verification of the Terms of Use is highly recommended.

In the event that any term of the present Terms of Use is held to be invalid, the remainder of the Terms of Use shall remain valid, and said term is unenforceable.

In case any user disagrees with the Terms of Use herein, they shall refrain from using the Site.

GOVERNING LAW AND JURISDICTION

Any dispute relating to any purchase you make through the site, shall be governed by Greek Law  .

Any dispute that may arise in relation to the present Terms of Use, including the interpretation or performance of the present shall be subject to the jurisdiction of the Courts of Athens, Greece.

 

About

TZANNES SA was launched during the beginning of the 20th century and it was a family company run by 3 brothers, Nikos, Petros and Vassilis. Its main business activity included importing and distributing tobacco, stationary and gift luxury goods.
At the begging of the 50s, the company was the sole distributor of the lighters’ brand Ronson as well as of the stationary brand MONTBLANC. During the years, TZANNES SA collaborated with famous houses of cigars such as Havana’s Romeo Julietta, MC BARENS pipe tobacco, STANWELL tobacco pipes, Colibri lighters, KING EDWARD cigars, GRAF VON FABER CASTELL and MONTEGRAPPA stationary, DUNHILL luxury products, HAUREX watches and more.

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