Your satisfaction is our highest concern and we sincerely hope you love your new pieces.
Please note we attend to returns and customer service on weekdays only.
If you’ve sent an enquiry it will be dealt with on the next available day.
RETURNS & EXCHANGES
All garments returned must be in their original condition, unworn and unwashed, without make-up or deodorant marks and with the original packaging and tags intact.
If you change your mind or for any other reason you decide not to keep an item, you can exercise your right of cancellation within fourteen (14) days, beginning on the day after you received the product. In this case, you may choose to change your item or to be refunded with the price of the item.
In the unlikely event that you receive an item that is faulty or damaged please contact us within 14 days of receiving and we will organize a replacement for you.
We do not accept returns or size exchanges on items that show wear or use and without their original packaging and tags. If a replacement is unavailable you may choose another suitable item. If an item is faulty and there is no suitable replacement you shall may be refunded.
RETURN PROCESS
All returns must be notified within 14 days of delivery. Upon receiving your goods, we advise you try them on straight away. If you chose to return any items, so that we can have your new goods out to you as soon as possible, please do the following.
Item/s must be unworn and unwashed in the original sellable condition. All labels and packaging must be in their original condition.
Email info@tzannes.gr to notify us of what you will be returning and the reason so we can authorise your return. Please quote your invoice number and date. If you wish to make an exchange – let us know which item you would like instead.
Download and complete the Returns Form. Please enclose your receipt or confirmation email with your item. Please note orders returned without these documents may take longer to process.
We recommend shipping the package through a tracked service;
TZANNES S.A cannot replace items that are lost during shipment.
You may return your items to us using your own shipper if you wish. If you do, we recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive.
In case of dispute, we also recommend you retain proof of sending.
Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding
original shipping cost) directly to the credit card or PayPal account used for the purchase.
You will receive email notification of this. Return postage costs are your responsibility.
You should address your return to:
TZANNES S.A
KOYNTOYRIOTOY STREET
16342 ATHENS
GREECE
REFUNDS
Please note, items bought on sale will not be refunded. Only exchanges on sale items are accepted.
We do not refund postage charges for goods returned and your own return postage costs are not refundable.
However, in case you receive a faulty or damaged item, we will refund the price of the faulty product in full, any applicable delivery charges and any reasonable costs you incur in returning the product to us.
For any further questions please contact us: info@tzannes.gr
TERMS OF USE
PREFACE
The Site www.eshop.tzannes.gr (hereinafter the Site) belongs to the company under the name TZANNES S.A, with registered office at ATHENS, no 12, KOYNTOYRIOTOY str., VAT no 094414221, Tax Office FAEE PIRAEUS. The user of this Site should read carefully the present terms of use and visit the pages of the Site as long as they fully accept the present terms. It is assumed that by entering the Site the user is aware and accepts the present Terms of Use.
Any time the user visits the Site they confirm electronically the unconditional acceptance of the described herein terms. Access and use of the Site constitute an unconditional acceptance of the present Terms of Use, as in force. Therefore, it is assumed, that the users have carefully read and accepted the Terms of Use as well as the application of the Greek and European law.
The use of the Site shall be made exclusively and solely for lawful purposes. The user shall use the Site in accordance with the law and the Terms of Use and shall not act or fail to act in a way that could harm or lead to the dysfunction of the Site and could adverse negatively or jeopardize its use. The above acceptance refers to any user of the Site without any exception.
The users remain personally and exclusively liable for any of their acts while using the Site. The Company shall not be liable for any harm or damage arising from the users’ failure to comply with the content of the present terms. Moreover, the Users may be liable for any harm or damage of the Company or other parties due to their non compliance.
ACCESS TO OUR SITE
Access to the Site is permitted on a temporary basis, and the Company reserves the right to withdraw or amend the service, provided by the site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, the Company may restrict access to some parts of the Site, or the Site. We aim to update our site regularly, and may change the content at any time. If the need arises, the Company may suspend access to our Site, or close it indefinitely. Any of the material on the Site may be out of date at any given time, and the Company bears no obligation to update such material.
You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms, and that they comply with them.
SITE CONTENT
The Company commits itself to the quality, the thoroughness and reliability of the information posted on the Site, with respect to the Company’s identity with the reservation of any technical or typographical error, which cannot be foreseen or may have occurred unintentionally or due to the interruption of operation of the present Site due to force majeure.
PROTECTION OF MINORS
The Site is addressed to adults, namely persons over eighteen (18) years of age. However, in case a minor accesses and uses the Site, the Company shall not be liable for their exposure to the content of the Site or any other use of it.
The disposition/exposition or distribution in any way of images of child pornography, as well as the grooming of children in any way constitute offences and are prosecuted by virtue of law. In case of use or intention of using illegal content on the Site by the users, the Company is entitled to suspend the access of said visitor/user to the services of the Site, with all rights reserved.
INTELLECTUAL PROPERTY RIGHTS
The Site and its content, including but not limited to trademarks, trade name, domain name, source code, photographs, images, graphics, interactive applications, text, sound files and audiovisual files (hereafter the “Content”), are owned by, or exclusively licensed to, the Company, and are subjected to the exclusive intellectual and industrial property rights either of the Company or of third parties and shall be protected under the respective provisions of Greek and international law referring to intellectual and industrial property rights. The Content of the Site is provided to the users “as it is” for their information and personal use.
The users acknowledge that the Company and the third parties, natural persons or legal entities, who collaborate with the Company on the operation and the use of the Site, reserve all property rights, trade marks, logos, images, trade names, referring to the Site software, the information and the material provided through it and their form, as well as any other intellectual property right or knowhow, that lawfully belong to the Company and to third parties. The Company reserves any other right regarding the violation of the above rights.
The users are not allowed to use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.
SECURITY
The Company makes any reasonable effort to secure the users’ personal data by applying strict security measures, which can be modified or amended following the Company’s judgment.
PERSONAL DATA – PRIVACY POLICY
The Company is bound to protect the users’ of the Site www.eshop.tzannes.gr personal data and to comply with the respective provisions of l. 2472/1997 on the protection of the individual from the processing of personal data, as applicable. The Company works to protect the security of users’ information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information that users input.
The information that the Company learns from customers helps the Company in order to personalise and continually improve the shopping experience at www.eshop.tzannes.gr. The Company uses the information that collects about customers as follows:
a) to handle and process orders efficiently as well as process payments.
b) In order to enable the goods to be delivered to customers the Company has to pass on their address to the Company’s third party couriers. The Company may also pass on details such as telephone number in order to allow couriers to contact customers directly in the event of a query regarding delivery.
c) to contact customers regarding forthcoming offers by email only, unless they disagree.
The Company may use information concerning its customers for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that the Company may be required to disclose information concerning its customers if required to do so by law.
The Company will not sell users’ personal information to any third parties. The Company shares customers’ information only as described above, in order to facilitate and enhance their shopping experience.
The Site uses cookies. Cookies contain information that is transferred to the users’ computer hard drive. They help the Company to improve the Site and to deliver a better and more personalized service. Some of the cookies used are essential for the Site to operate; For more information about the cookies used on the Site, please refer to our Cookies Policy.
The collected data from the users may be transferred to and stored at a destination in the European Economic Area. The Company may appoint third party service providers to process the data, as well as administer and operate certain functions of the Site which may require the transfer of the users’ data. The collected information is stored on secure servers and the Company takes all reasonable care and precautions to protect it. However, the transmission of information via the internet is not completely secure or error free, nor is stored data free of vulnerabilities. Thus, the Company cannot warrant nor represent that the level of security meets or exceeds any specific standards. The Company cannot guarantee the security of the Site, databases or services, nor can guarantee that the information transmitted to the Site over the internet will not be intercepted; any transmission is at the user’s own risk. Once the Company receives the information, it will use strict procedures and security features to try to prevent unauthorized access.
The Company shall be able to disclose information about users if: i) required to do so by law; ii) required to do so by law enforcement authorities or other governmental authorities; iii) disclosure is deemed necessary or appropriate to prevent physical harm, financial loss or interference with the Company’s rights or property or of users or others, or with respect to suspected or actual illegal activity; iv) it is believed that the law in good faith requires such disclosure. Moreover, we may use information held about the users in order to ensure the content of the Site is presented in the most effective manner for the users and their computers.
Users may exercise their rights of information, access and objection regarding the processing of their personal data in accordance with the provisions of Articles 11 to 13 of l. 2472/1997 on the protection of the individual from the processing of personal data. Users may exercise the above mentioned rights by sending an e-mail to info@tzannes.gr.
The Company reserves the right, on its discretion, to modify, amend or otherwise update this Privacy Policy. The user is bound by any such modifications, amendments or otherwise updates. Any change made to the Privacy Policy will be posted on this page. However, the continuous use of the Site after the above amendments signifies the unconditional acceptance of this Privacy Policy by the users. Consequently, frequent update and verification of the Terms of Use with respect to the privacy policy is highly recommended.
USERS’ OBLIGATIONS
The user of the Site is exclusively responsible for its lawful use and is obliged to refrain from any illegal action or abusive behavior.
The user is prohibited from sending or transmitting through the Site www.eshop.tzannes.gr any illegal material. As such is deemed any material that violates rights of third parties (indicatively are mentioned intellectual and industrial property rights and privacy rights and personal data protection rights) and/or is false, inaccurate, threatening, discriminatory, insulting, vulgar, violent, defamatory or incites offences. The cause of harm to underage individuals, in any way, the forgery or any other alteration of the users’ identifications that aims to mislead on the origin of the content transmitted through the Site www.eshop.tzannes.gr, posting, sharing, sending or use of any other media for the installation of any unsolicited advertising or other content on the promotion of products or services or third party Sites, sending of any messages the receiver has not desired nor invited and any other undesirable promotion of content is forbidden to the users.
The users agree that they will not jeopardize the security of the Site and that they will not prevent any user from accessing the Site. The user acknowledges and accepts that the Site www.eshop.tzannes.gr shall not be liable for any material with the aforementioned characteristics, which originates from third parties and is hosted to the Site, whilst in any case it shall not be deemed that the Site www.eshop.tzannes.gr endorses or accepts such content.
In case any user causes technical damage to the Site or the systems that transmit the Site to the users, they are liable for any damage or harm that would result by their actions as mentioned above, being liable as well for the repair and the compensation of said damage.
The user understands and accepts that the Company reserves the exclusive right, to interrupt, without any prior notice, the provision of its content to the users it believes to have violated the wording and legal right and obligation, created by the present terms of use. The Company has no obligation before the visitor/user for the above interruption or for any case of claim related to the above interruption.
PROHIBITION/SUSPENSION/TERMINATION OF ACCESS
The Company has the right to forbid and/or interrupt the access of the Site (or the operation of several of its services) to any user, as long as the Company according to its reasonable judgment believes that this access may jeopardize the Company and/or the user and/or any third party, as well as that the user has violated the Terms of Use and/or the law.
The Company reserves the right to suspend the operation of the Site (or the operation of several of its services) because of update works, software maintenance and improvement or improvement of security issues. In that case, the Site will not be accessible to the users.
DISCLAIMERS & WAIVERS
The users agree that the Site is being used at their exclusive liability. Under the condition of the absence of non-mutually acceptable written agreement among the Company and the Users and to the maximum permitted extent pursuant the applicable law, the Company provides the services of the Site and its content “as it is” and does not make any declarations and warranties express, implied, statutory or other on the Site and its use. Indicatively but not limited the Company does not make any declarations or warranties of non violation or absence of hidden or other accuracy defects or absence of mistakes recognizable or not. Thus the Company disclaims any liability with regard to: (a) mistakes, inaccuracy, (b) any damage (property or moral) that may arise by the use of the Site, (c) any interruption, pause, poor reception of the Site services, (d) viruses, trojans horses that may be transmitted by the Site or any third party that uses the Site, (e) any error by action or omission regarding the Site, or any damage that may occur as a result of the use of the Site. The Company disclaims any liability on any product or service that is being advertised or offered through the Site and, in any case, shall not follow nor participate to any transaction between any user and any provider of products or services.
The Company makes reasonable efforts for the maintenance and the availability of the content of the Site. However, the users accept that the Company is entitled to change and/ or interrupt temporarily or permanently all or part of the Site with or without prior notice to the users, given that the availability can be affected by the equipment of the users, other communication networks, the large number of people trying to connect to the Site at the same time or any other cause. Consequently, the Company shall not bear any liability for any kind of damage (positive, negative, incidental, contractual or other) arising from the inability of accessing of the users to the Site, the interruption of all or parts of it, the delay, non-delivery, interruption or poor reception of service or loss of their content, the existence of any error. In each case, the Company reserves the right to interrupt at any time temporarily or permanently the operation of all or part of the Site for maintenance or upgrade or any other reason.
The Company does not warrant that the pages, the services, the choices and the content will be provided without interruption, without errors, that the Site will be secure, that the errors will be fixed in the Site, that the server providing the Site is free of viruses or any other malware. The cost of any possible corrections or services undertakes the visitor/ user and not the Company, in any case.
LIMITATION ON LIABILITY
Subject to any provision of the law, the Company shall in no way be liable to the users on the grounds of any legal reasoning with respect to any special, incidental damages caused or imposed as a penalty or as an example that occur by the use of the Site, even if the Company is aware of the possibility of those damages to be caused. The Users expressly accept that the company shall not be liable for the content or any illegal or offensive act of any User or third party and fully accept the risk of being offended or suffering a damage due to the above mentioned reasons.
MISCELLANEOUS
These Terms of Use and any right included hereto cannot in any case be the object of transfer or concession on behalf of the users, without the prior express consent of the Company, unless it has been expressly foreseen. The Company is entitled to transfer and cede all of its rights without any further notice.
The Company reserves the right to change and/or interrupt temporarily and/or permanently part of the Site services or the services as a whole with or without notice to the users.
The Company is entitled to amend at any time the present Terms of Use with the obligation to update the present text with any amendment or addition. However, the continuous use of the Site after the above amendments signifies the unconditional acceptance of the Terms of Use. Consequently, frequent verification of the Terms of Use is highly recommended.
In the event that any term of the present Terms of Use is held to be invalid, the remainder of the Terms of Use shall remain valid, and said term is unenforceable.
In case any user disagrees with the Terms of Use herein, they shall refrain from using the Site.
GOVERNING LAW AND JURISDICTION
Any dispute relating to any purchase you make through the site, shall be governed by Greek Law .
Any dispute that may arise in relation to the present Terms of Use, including the interpretation or performance of the present shall be subject to the jurisdiction of the Courts of Athens, Greece.
