Terms & Conditions

Your satisfaction is our highest concern and we sincerely hope you love your new pieces.

Please note we attend to returns and customer service on weekdays only.

If you’ve sent an enquiry it will be dealt with on the next available day.

RETURNS & EXCHANGES

All products returned must be in their original condition, with the original packaging and tags intact.

If you change your mind or for any other reason you decide not to keep an item, you can exercise your right of cancellation within fourteen (14) days, beginning on the day after you received the product.

In the unlikely event that you receive an item that is faulty or damaged please contact us within 14 days of receiving and we will organize a replacement for you.

We do not accept returns on items without their original packaging and tags. If a replacement is unavailable you may exchange it for another item.

RETURN PROCESS

All returns must be notified within 14 days of delivery.. If you choose to return any items, please do the following in order to send you your new good as soon as possible.

1. All labels and packaging must be in their original condition.
2. Email info@tzannes.grto notify us of what you will be returning and the reason for the return, so that we can authorise it. Please quote your invoice number and date. If you wish to make an exchange – let us know which item you would like instead.
3. Download and complete the Returns Form. Please enclose your receipt or confirmation email with your item. Please note orders returned without these documents may take longer to process.
4. We recommend shipping the package through a tracked service;

TZANNES S.A cannot replace items that are lost during shipment.

You may return your items to us using your own shipper if you wish. If you do, we recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for any damage until we receive them. In case of dispute, we also recommend you retain proof of sending.

Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding

original shipping cost) directly to the credit card or PayPal account used for the purchase.

You will receive email notification of this. Return postage costs are your responsibility.

You should address your return to:

TERMS OF SALE

These are the terms and conditions of sale (Conditions) of our website tzannesonline.gr (the Site). This page informs you about the terms and conditions on which we supply any of the products (Products) listed on the Site to you. These Conditions shall apply to all transactions carried out via our Site.

Please read these terms and conditions carefully and make sure that you understand them, before making a purchase form from our Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms and Conditions. It is assumed that by entering the Site and ordering any of our Products you have read and accepted these Conditions.

These Conditions can be saved electronically or printed by all users of the Site.

By accepting the Terms and Conditions when confirming your order, you confirm your unconditional acceptance of these Conditions. Please understand that if you refuse to accept these Conditions, you will not be able to order any Products from our Site.

1. INFORMATION ABOUT US

1.1 The Site belongs to the Greek company under the name TZANNES SA, with registered office at ATHENS, no 12, KOYNTOYRIOTOY str., VAT no 094414221, Tax Office FAEE PIRAEUS (regulated and registered in the General Electronic Commercial Registry)
To contact us, please see our Contact Us page.

1.2 If you have any queries about these Conditions, the Products or the Site please send as an e-mail to Iinfo@tzannes.gr  or you can simply notify us via telephone dialing +30 210-9945000.

2. SCOPE – SERVICE AVAILABILITY

2.1 Our Site is intended for use by people resident in countries worldwide. We accept orders from addresses within and outside the European Union.

2.2 Our business policy consists of selling products through our Site to consumers only. Consumer shall mean any natural person who is purchasing goods outside the course of his or her business or trade or any professional activity. By accepting to purchase Products from our Site, you confirm that you are a consumer. We shall be entitled to object to purchase orders from persons other than consumers and to any other purchase order which does not comply with these Conditions.

2.3 By placing an order through our Site, you warrant that:

(a) you are legally capable of entering into binding contracts;

(b) you are a consumer;

(c) you are at least 18 years old.

3. OUR PRODUCTS

3.1 Information on the range of Products sold via our Site is available, with product references, on our Site. All orders are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process you order if made.

3.2 Our main products sold through our Site are Writing Instruments, Leather Accessories, Jewelerry Accessories and Watches. All images, illustrations and descriptions of the goods are for illustrative purposes only. Although we have made every effort to be as accurate as possible, colours you will see on your monitor, sizes and measurements may vary.

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

4.1 When placing an order for the first time, you will be required to open an account with us and complete certain required fields on an order form. All steps necessary for placing an order are detailed in clause 4.3 below.

4.2 When you create an account with us you will be able to log into your account history using your email address and password. The password is created by you. If for any reason this password is lost, forgotten or disabled we advise to contact us immediately.

4.3 To order products from our Site, please use the following instructions:

(a) When on the page of the particular product you are about to order, please select a product click the Add To Shopping Basket button.

(b) Once you have chosen all the products you would like to order, click the Shopping Basket button.

(c) Once on your Shopping Basket Page, please click Continue to Checkout button. You will then either be kindly asked to sign in if you have already ordered or enter a few necessary details if you are a new customer. Click the relevant Checkout button.

(d) Once on the Checkout page, please enter the necessary billing and shipping address details, before clicking Save & Continue.

(e) Once you have provided all the necessary details and before submitting your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input orders.

4.4 After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving you an order reference number for any references. Please note that such confirmation e-mail does not mean that your order has been accepted. Your order constitutes an offer by you to purchase a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

4.5 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. You will only be charged for Products which have been dispatched to you.

4.6 The sale will only be binding on us once we have notified you that the order is accepted and the Products have been dispatched by us. This means that if Products are shown on our Site but are not available or are incorrectly described, we shall not be obliged to sell you such Products.

4.7 If we are unable to supply you with a Product, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

5. CONSUMER RIGHTS – RIGHT OF CANCELLATION and REFUND

5.1 You have the right to cancel the Contract at any time within fourteen (14) days, beginning on the day after you received the Products. This means that during the above period if you change your mind or for any other reason you decide not to keep a Product, you can exercise your right of cancellation. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy. We refund you on the credit card or debit card used by you to pay.

5.2 To cancel a Contract, you must notify us in writing by sending us an e-mail to info@tzannes.gr  giving details of the Products ordered and their delivery. You can send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. You must also return the Products to us as soon as reasonably practicable, and at your own cost (unless on receipt of the Products we consider that the Products are faulty or mis-described, whereupon we will refund or re-credit you with the cost of returning the Products to us). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you wish to return the Products, you must return them in their original packaging, complete with all related accessories, labels, protective boxes, together with the duly completed Returns Form and the original invoice to the following address:

12 Kriezotou Street

16342, Athens

Greece.

5.3 No refund will be offered for Products that are returned by you incomplete, damaged or soiled. You must take reasonable care of the Products if you wish to return them exercising your consumer rights under this section.

5.4 In case of returning any Product, the following terms apply:

(a) All goods must be returned in their original condition and packaging;

(b) Do not return any Products without contacting us in advance (via e-mail) and informing us about your choice to cancel the Contract and return the purchased Products. We shall answer to your e-mail by sending you a Returns Authorization Number;

(c) Please enclose your receipt or confirmation e-mail with your Product, as well as the Returns Form.

(d) We shall not be liable for products lost in transit.

(e) We recommend that you send by registered post & retain proof of posting.

(f)  Any damage or missing items will be charged for.

5.5 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.

6. DELIVERY

6.1 The Products you order will be delivered during normal business hours to the address which you give to us when you place your order, once payment in full, including all applicable delivery charges, has been confirmed.

6.2 Delivery will be made by standard or express courier. You can choose your delivery method while checkout.

6.3 If there is no one at the address given who is competent to accept the delivery of the Products, you will be asked to contact us to rearrange delivery.

6.4 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

6.5 We shall not be liable to you if delivery is prevented or delayed due to any cause beyond our reasonable control. If we are unable to meet the estimated delivery date due to any event beyond our control, we shall contact you with a revised estimated delivery time.

7. INTERNATIONAL DELIVERY

7.1 We deliver to any country worldwide. Once the order is placed, you will be able to choose the available courier for your country.

7.2 If you order Products from our Site to international destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for further information before placing your order.

7.3 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.

8. REFUNDS POLICY

8.1 If you return a Product to us:

(a) because you have cancelled the Contract between us within the fourteen-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full (excluding the original delivery charges). However, you will be responsible for the cost of returning the item to us.

(b) for any other reason (for instance, because you consider that the Product is defective or faulty), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

(c) Where promotional discounts are applied to orders, the discount will be applied to each item in the shopping basket. Products bought on sale will not be refunded. Only exchanges on sale products are accepted.

8.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

9. RISK AND TITLE

9.1 Subject to clause 9.2, ownership of the Products and the risk for damage to the Products passes to you upon delivery. The Products will be your responsibility from the time of delivery.

9.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

10. PRICE

10.1 The price of the Products and our delivery charges will be as quoted on our Site from time to time and will be confirmed on the written confirmation that you will receive when the Products are due to be delivered.

10.2 Product prices are all in Euro inclusive VAT (where applicable) at the applicable current rate chargeable in Greece for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

10.3 Product prices do not include delivery charges. Our delivery charges are as quoted on our Site from time to time and may vary depending on the destination.

10.4 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

10.5 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

10.6 If you choose to cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the Products.

10.7 If the pricing error is obvious and unmistakable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

11. PAYMENT

11.1 You must pay for the Products prior to their Dispatch to you by credit or debit card. Payment must be in Euro. Payment for all Products must be by credit or debit card. We accept payment with Visa, MasterCard, Maestro, American Express, Diners or PayPal.  We will not charge your credit or debit card until we dispatch your order.

11.2 You must confirm to us the name which appears on the debit or credit card to be debited, give the 16-digit card number and the expiry date as shown on the front of the card, as well as the security code on the reverse of the debit or credit card.

11.3 In the event that the sum due from you cannot be debited for whatever reason (including, without limitation, stopped payment, refusal by the issuer of the card), the sale will be cancelled immediately.

12. SECURE PAYMENT

12.1 Payment can be made by the aforementioned credit cards and Paypal, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by www.tzannesonline.gr

12.2 You confirm that the credit or debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit or debit holders are subject to validation checks. By accepting these Conditions, you consent to such checks being made by our third party credit card gateway provider.

12.3 If the issuer of your payment card refuses to authorize payment to www.tzannesonline.gr we will not be able to process your order and a message will appear informing you that the transaction cannot be processed.

12.4 We take reasonable care to make our Site secure. All card transactions on our Site are processed using SSL Certificate.

12.5 Although we will employ all reasonable care to ensure that the details of your order and payment are held secure, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Site.

12.6 All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient , who will be able to decode it using the appropriate key.

13. OUR LIABILITY

13.1 We will not be liable to you by way of representation, under any law system (civil or common law) or under any express or implied term of the Contract for:

(a) Any losses which are not reasonably foreseeable by both parties when the Contract is formed arising in connection with the supply of Products and related services or their use by you;

(b) Any losses which are not caused by any breach of the Contract or these Conditions by us;

(c) If we fail to comply with these Conditions, we shall only be liable to you for the purchase price of the Products and any losses that you suffer as a result of our failure to comply which are foreseeable consequence of such failure.

13.2 Moreover, we will not be liable for any loss of income or revenue, loss of business or loss of business opportunity.

13.3 Nothing in this agreement excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the obligations implied by law or by these Conditions that would entitle you to terminate the Contract

(d) defective products

(e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

14. EVENTS OUTSIDE OUR CONTROL

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) [strikes, lock-outs or other industrial action;]

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) impossibility of the use of public or private telecommunications networks;

(f) the acts, decrees, legislation, regulations or restrictions of any government; and

(g) pandemic or epidemic.

14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. WAIVER

15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

15.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

15.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 16 below.

16. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

17. NOTICES

All notices given by you to us must be given to TZANNES S.A KRIEZOTOY, 12str or via e-mail to info@tzannes.gr. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

18. TRANSFER OF RIGHTS AND OBLIGATIONS

18.1 The contract between you and us is binding on you and us and on our respective successors and assignees.

18.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

18.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

19. SEVERABILITY

If any court or competent authority decides that any of the provisions of these Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining argument, which will continue to be valid to the fullest extent permitted by law.

20. ENTIRE AGREEMENT

20.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

20.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

20.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

21. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

21.1 We have the right to revise and amend these Conditions from time to time (i.e. changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities].

21.2 You will be subject to the policies and Conditions in force at the time that you order products from us, unless any change to those policies or these Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fourteen working days of receipt by you of the Products).

22. USE OF PERSONAL DATA – PRIVACY POLICY

22.1 In order to buy any of our Products through our Site, you are required to provide your personal data. The holding and using of your personal data provided to www.tzannesonline.gr is governed by the Terms of Use (clause 7- Personal Data – Privacy Policy) posted on our Site. Please read our Terms of Use to understand how we use and protect your personal data. By placing an order through our Site and accepting our Terms of Use, you consent to the collection, use and transfer of your personal data under the Terms of Use.

23. INTELLECTUAL PROPERTY RIGHTS

23.1 The brand, as well as all trademarks, other marks, illustrations, images and logos which appear on our Products and packaging, whether registered or not, are and remain the exclusive property of TZANNES S.A a company incorporated in Greece with registered office at ATHENS, no 12,KOUNTOURIOTOY str., VAT no 094414221, Tax Office FAEE PIRAEUS. Any reproduction, modification or use of these marks, illustrations and logos for whatever reason without our express and prior consent is strictly prohibited and shall be protected under the respective provisions of Greek and international law referring to intellectual and industrial property rights.

24. LAW AND JURISDICTION

Contracts for the purchase of Products through our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Greek law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of Athens.